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    Candidate Surveys for Candidates NOT Hired follow this discussion

    candidate experience interview questions survey
    started 5 months ago by

     I am interested in learning if other Staffing Organizations are surveying candidates that are NOT hire. I want to get more insight on candidate experiences and our interview process.

    If you are a corporate recruiter and you survey candidates that are not hired here is some information I was hoping you can share:

    Things we are interested in:

    ·Who do you survey (any candidate randomly, just candidates that interview, candidates that decline offer, etc)?

    · What do you ask? Combination of career site questions (ease of use) and recruiter questions?

    ·Do you have different surveys for the different types of candidates above?

    ·When do you survey?



    Thank you in advance for any insight you can offer!

    2 replies

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    • 1 point 5 months ago

      Sue -

      This is an area that I encouraged when I was consulting and here is what companies that I worked with typically did:

      Candidate Surveys at all levels - from those that were never called to those that actually got the job.  The better detail typically came from those that only phone screened or were never even contacted.  They give you great feedback on what motivated them to apply - the impression of your job posting, how easy it was to apply - if the process was too long and cumbersome, the speed at which they had a response (positive or negative), the friendliness of the person on the call, ease of setting up appointments around their current work scheduled, how interested they felt the company actually was in them, how they compared to other companies they interviewed with, who else they interviewed with and what the time/experiences were like with them (Competitive intel), etc.

      The surveys would go out via email a day or two after the decisions or contact had been made.

       

      If I can be of any further help- don't hesitate to send me a message.

       

      Sarah White

    • 1 point 5 months ago

      Our campus team surveys all candidates that received an offer from us- whether they accept or decline.  In particular, getting feedback from those that declined to join us is extremely important.  Why didn't they join us?  Was it something broken in the recruiting process?  Was compensation not competitive?  Was the corporate culture just not a good fit?  Were we not able to give them the geographical location they wanted?  Analyzing that data is an important part of continually enhancing our process.  The surveys we send to accepts vs declines are identical.  We used to have 2 slightly different ones but recently switched to using the same survey.  We survey candidates on our process, recruiting materials and firm in general.  We also ask about our competitors did.  Who had the best process in their mind and why?  The survey results are extremely insightful.  All students who reply by a certain date are entered into a raffle for an American Express Gift card so there is a small incentive for them to complete it as well.