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SittingXlegged

Corporate recruitment: what works and what doesn't plus other musings.

When in Doubt Pick Up the Phone! follow this blog post

Scary Phone 

Whatever you do in the recruitment space it's likely that a significant part of your day is spent on the phone (or should be). With the incredible technological advances we've all seen over the last 20 years, the phone remains our lifeline. And still I know many people who suffer from call reluctance. They can always justify why they should spend their time doing something else but the bottom line is that they are scared to pick up the phone and call. Following are a few ideas that may help:

Have you ever started dialing a number only to hang up and do something else?

Have you ever talked to a gatekeeper and hung up because you didn't have a good answer to their question?

Have you ever reached someone's voice mail and not left a message?

Have you ever reached someone and offered to send information by email or mail?

If you said yes to any or all of these questions then don't despair. I have too and I'll wager than everyone who isn't deluding themselves has also. It's not wrong or bad it's just a reflection of call reluctance which is a completely normal state since you are a human being.

So now what?

GET OVER IT!

Notice that you are exhibiting some signs of call reluctance and make the call anyway. When you reach a live someone at the other end of the line be great with them and see if you can forward the action. What's the worst that can happen? Is your life at stake? Probably not! They may hang up on you and even that is very rare unless your approach really stinks. Have fun. Make some calls. Let me know how it turns out.

4 comments

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  • 1 point 12 months ago

    cheers. Nice post and comments are also good. This can be used as a ready reckoner anytime.

    I also follow a blog on Importance of Human Resources: http://managehrnetwork.blogspot.com/

    Rgds, Ankur http://managehrnetwork.blogspot.com/

  • 1 point 12 months ago

    Hi Dan,

    Good story! Funny how those powerful early lessons stick with us.

    Thanks,

    Simon

  • 1 point 12 months ago

    When I first started recruiting, one of my first managers would do a funny skit with jr. recruiters with the theme being "you can't get hurt working on the phone". His lesson was basically that the words you hear coming out of it may be unpleasant, but they won't do any lasting damage to you. The phone itself is a piece of plastic (he'd tap the receiver on the desk) that can't hurt you unless you were laying on the floor under your desk and the phone actually fell off the desk and landed on you (he'd pantomine being hit by the receiver). When there are times when I don't want to pick up the phone, I think back on that lesson and start chuckling, and it gets me in the right frame of mind.

  • 1 point 12 months ago

    Hi Sheila,

    Thanks for the great comment! I really didn't have candidate interactions in mind when I wrote this blog but of course there can be call reluctance in that area too.

    Thanks!

    Simon