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Seattle - A Recruiter's Perspective

What is it like to be a recruiter in Seattle, one of the hotspots in recruiting right now? It's an amazing life!

We have a healthy recruiting community, and we discuss and discourse on a variety of topics. Seattle is home to top technology companies (Microsoft, Amazon.com, Nintendo, T-Mobile among them), corporate headquarters of well-known global entities such as Starbuck's, Nordstrom, Eddie Bauer, and Holland America Cruises. We have a thriving city with major sports teams, diverse arts and cultural attractions such as the Experience Music Project and the Museum of Flight, excellent educational facilities including two of the top medical schools for both traditional and alternative medicine in the country. In short, Seattle is a great place to be.

Falling Down On *Our* Job follow this blog post

You know, I was talking to a friend of mine that is a Senior Manager/Director-level IT professional who was recently laid off. He was moaning about poorly written job descriptions, and what he was telling me really bothered me. A lot.

There was the "CIO" position calling for a high school diploma and 2-3 years of experience. He actually emailed the company and found out it was a startup with fewer than six employees. They were really looking for a network admin and thought a flashy title would attract someone entrepreneurial. OK, this is obviously an amateurish company that has no clue how to write a job description to save their lives.

But what about the global telecom company that was looking for a Software Manager opening that had a requirement of "5-7 years experience using .NET 2.0 or above." In Seattle, I can tell you exactly when .NET became "the platform". In 2004. He spoke to the recruiter and she told him that he didn't have enough .NET 3.0 experience; the Hiring Manager wanted someone with at least five years of experience with .NET 3.0; but here's the catch, 3.0 has only *been around for three years or so*. We are only on version 3.5 now. My friend tried to explain that to the recruiter, but she obviously had no understanding of the technology she was recruiting for.

As a recruiter, I have friends and colleagues constantly asking me "why do companies DO this?" It ranges from the whole lack of follow through for candidate experience to hyping job descriptions way out of proportion (sheer hypocrisy, IMHO, when we complain about exaggerated resumes!) How many times can I say to my professional network that hiring managers generally write job descriptions, and unless a recruiter is *really knowledgable* about the industry and the job, s/he has no idea why two "requirements" may be mutually exclusive, or that sometimes a company will use a generic JD to build a pipeline, or that perhaps they organization has an internal candidate lined up but for legal reasons has to post the job externally? It's getting real old, real fast.

And in my own search for a position in the last several months I am *appalled* at the lack of what I see as "professional courtesy." If I have a phone screen or in person interviews with a member of an organization for a recruiting position, and you don't give me the courtesy of answering my email or phone call a week later to follow up on my candidacy, why on earth would I consider working for you? Obviously you don't value the candidate experience.


Yes, we are swamped with resumes and our sourcing may be falling by the wayside. Yes, our hiring managers are being incredibly slow to respond to us and candidates are getting desperate. Yes, we may even be concerned that we will ride out this economy. But many of the pains the candidates are feeling are not new, they are not unique, and as a profession we are giving ourselves a bad reputation, worse than even it was before. My own rule of thumb is that if a candidate has spoken with anyone from my organization (phone screen for example) the deserve a politely worded email or phone call to let them know they are no longer a candidate for the position.

If organizations are laying off their seasoned recruiters in an effort to save money, they are doing themselves a huge injustice when job descriptions and situations like the ones outlined above become more commonplace than not. Recruiters should be some of the most valuable gatekeepers in any organization - be it corporate, non-profit, or agency environments - has in their arsenal. And part of that gatekeeping responsibility lies with the recruiter to push back on badly written job descriptions. It goes to the "account management" portion of our profession. *We* are the experts at what we do, and our hiring managers should respect that knowledge and work in partnership with us.

 

 

2 comments

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  • 1 point 9 months ago

    Kristen, thanks for this insight into recruiting frustrations and challenges.  But I have a question from the flip side of this - in a world where even the gatekeepers are concerned with how gates are being kept, how does a job-seeker know who's a good recruiter and who isn't? 

    Right now I'm employed, but I've encountered serious "misunderstandings" with the last two recruiters I've worked with, and these color my dealings with new recruiters, since I'm now mistrustful. 

    For example, some years ago I was recruited to a position with a semiconductor firm by a recruiter who promised basic benefits over the phone, sent a form detailing those benefits along with the contract, and then stunned me - after I'd relocated and left my old position - with the news that those benefits were not part of the contract. (The contract had a generic clause about receiving benefits according to the client company in question, and the included benefits page had my client company's name on it.)

    Well, I can't live without insurance, and paying for it in full for my family was a significant pay reduction.  Since the client company was one of those for whom people can stay in contract roles a long time (the longest contractor I saw working in the same role had held it for nine years), and since I couldn't switch contracting companies without leaving my job for at least six months, I was forced to eventually leave a fun, great work environment with wonderful people.

    I guess what this boils down to is, How does someone carefully trying to manage their career and support their family know a recruiter is trustworthy?

    Any help or feedback you can provide on this would be much appreciated.

    best regards,

    Alex

  • 1 point 9 months ago

    Hi Alex, it sounds as if you were unfortunate enough to connect up with an unethical recruiter. Every state has a recruiting community, and recruiters have reputations (both good and bad.) I'd suggest looking on LinkedIn for other recruiters (corporate, not agency) and ask them if they have any professional suggestions about whether a particular agency is reputable or not.

    Hope that helps!