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What do you do about candidates whose only flaw is bad personal hygiene? follow this blog post

The other day I wrote another in our ongoing series of Egregiously Bad Candidates blog posts, where we - as recruiters - get to laugh about some of the more hilarious stories of candidates who just don't get it.

One of the comments on that post was about candidates who keep on applying for jobs at your company, even though they keep getting turned down.  Specifically, why do these candidates keep applying, when it's 'obvious' you don't want them?

Except, I don't think it's always so obvious.  (In fact, I've blogged about this before.)  These poor candidates keep getting rejected, but without concrete - or constructive - feedback, they take our polite rejection ("It just isn't a fit right now, but we'll keep your resume on file...") at face value, and figure it's just a matter of time before it is a 'good fit'.

The one that makes me cringe most often is the candidate with bad personal hygiene.  You know the one:  he's (and, let's face it, it's almost always a 'he') got a decent resume and would even be a decent interview - if only you weren't gasping for air after 10 minutes in a closed room with him.

You know that all the guy needs is a bar of Irish Spring, a box of lemon-fresh Tide (because you just know that his whole wardrobe, and probably all his sheets, need a serious, um, freshening up), and a can of AXE deodorant spray, and he'd increase his chances of getting a job about 1000 percent.

So why don't you tell him?

I mean, I've had recruiters tell me what to wear to an interview ("It's a fairly formal office, so wear stockings"), how to do my hair ("You might want to consider dyeing your hair - I know they'll think that white-blond, super-short style is a little too fashion-forward"), and even advise me on shoe selection ("They have a dress code, so don't wear open-toed shoes, even if they're Christian Dior").  I don't take offense at this - both the recruiter and I have a vested interest in me putting my best foot forward, as it were.   I've also declined interviews at companies which have draconian dress codes, such as the cosmetics firm which didn't allow women to wear pants of any kind, because I probably wouldn't have liked it there much anyway.

So why are we so reluctant to tell people that they need a shower?

To the best of my knowledge, there isn't a legislative or regulatory prohibition on this in Canada - I don't think 'body odor' or 'personal hygiene' is protected under the Human Rights Code.  And I know that some US states have odd rules, but I'm pretty sure that hygiene isn't one of them.

I keep thinking about what my mother - a high school teacher - used to say:  "If I don't take these kids aside after class and talk to them about taking a shower every day and using deodorant, the other kids are going to make fun of them.  Which is much worse than the momentary embarrassment s/he feels when I talk to them about it."

Some of these poor candidates are going to go on being unemployed for months.  Surely we owe it to them to give them a heads' up?

 

11 comments

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  • 1 point 5 months ago

    This brought back a memory. In one of my early jobs I saw my boss sweat bullets over this.  He had to inform one woman, among a team of other women who worked closely and sat near each other that they couldn't stand her body odor. Pretty specific, underarm.  I think they went the subtle hint route before they escalated it

    I recall he'd rather have been taken to the parking lot and flogged then deal with it. But after a lot of managerial meditation deal with it he did. 

    It wasn't a big place with an open architecture, but I think he did the obvious and found a private place to toss in his counseling granade. But the aftermath was stunningly public as she very angerly confronted her teammates and stormed out...never to return.

    I guess she didn't have someone close enough in the team to give her sisterly advise, so the boss had to serve the greater good.

    In the military it comes up too, but in my day (Marines) they'd have a brush party and take someone like that to a shower and help them clean up with a brush with very sturdy bristles, ....unless they outranked you then you bitch to the Top (Sergeant). He didn't have any problem dispensing advise which came down to "you stink, clean up and stay clean"

  • 1 point 5 months ago

    I had a candidate who had been a manager for years at a blue chip organisation, married with 5 children, and after an interview with my client they reported back on his odour and hygience

    Whilst reluctant I felt he had to be told it was embarrassing for me but at least he can either clean up in the future or risk being not employed again!

  • 1 point 5 months ago

    I had a candidate who had been a manager for years at a blue chip organisation, married with 5 children, and after an interview with my client they reported back on his odour and hygience

    Whilst reluctant I felt he had to be told it was embarrassing for me but at least he can either clean up in the future or risk being not employed again!

  • 1 point 5 months ago

    I've had to give this speech before. At my previous company, we called it the "We-want-you-to-be-successful" speech. But our speech was geared to more what Kathy was talking about. They can't just clean up for the interview, they have to improve their living standards. And that's a very difficult thing to articulate to someone who has no clue.

  • 2 points 5 months ago

    Candidates are coming to you for your best professional assistance and advice.  And if that advice means better hygiene, then you need to summon the courage to thoughtfully raise the topic.  You might even want to begin the conversation that way . . . "You're coming to me for my best professional advice, and I would be doing you a disservice if I wasn't honest.  Your hygiene is not up to par with what employers expect and it will work against you no matter how qualified you are."   If the matter is bad breath, point out that unpleasant breath can stem from many sources - some of them health-related, and the candidate ought to consider checking with their physician and/or dentist.  If the problem is body odor or poorly laundered clothing, find some print and online articles from men's exercise and health magazines and share them with the candidate.  These aren't easy discussions to have, but you're not being truly helpful if you avoid the issue. 

  • 1 point 5 months ago

    I love it.  I know it's not funny, but tabboo topics are always fun to talk about right?  I have had to deal with an employee with a body odor problem - its not an easy conversation but effects others and needs to be dealt with.

    I like that you pointed out that bad hygiene is not a protected characteristic.  It's ok to discriminate simply on stinky.

  • 1 point 5 months ago

    We are not their mother or father - I use the phrase when prepping a candidate for an interview "polised" which means to spiff up  -  this tends to be a problem that wil manifest itself to be a complaint issue if ever hired anyway.  I'm sure you can find a creative honest way to tell the candiate that he/she didn't take the necessary steps to be "polished" and it was a deal breaker. If the candidate is worth keeping in touch with, then coach them - or ignore them.

    However, from your post it appears you don't want to that.

    I've worked with people who were like this and it came from something in their background where to them it was "normal" to look / smell that "rough"  Nobody has told them before or they just don't care.  Either way it most likely isn't a good cultural fit unless they change their thinking - it goes beyond ironing clothes and taking a shower for an interview.  Think of the long term complications internally if that candidate is selected.

  • 1 point 5 months ago

    Very touchy subject. I must admit I never dared make such a comment to a candidate... In my experience, this is a very important point as our firm is specialized in the Luxury Goods Industry. I stick to the usual advice: dark suit; white, blue or pink shirt; dark leather shoes; tie; regular hair style... Usually I don't have to make a comment for sales and marketing role. If I have to, it generally means there won't be a cultural fit...

    Edouard Thoumyre

    CEO and Executive Recruiter at ACCUR Recruiting Services

  • 1 point 5 months ago

    This reminds me of an employee we had once.  A really good inside sales person for IT Consulting organization. He was magnificant on the phone and his appearance for the interview wasn't so bad but starting on day one of hire he got sloppy and yes, very stinky. HR had a mess for months to get it across to him that he had to clean up.  This guy you could smell from 15 feet away with a green cloud over him on a daily basis.  Eventually he was let go and I'm not sure if it was performance related or how they did it but he was the talk of the department in the gossip circles and it was a nightmare for HR.