The premise of behavioral interviewing is that past behavior predicts future behavior. Behavioral interviewing is well supported in all the literature. However, recently, I asked a recruiter how she rated the answers to the questions she asked. She said, "I don't." Behavioral interviewing as a process is good, but just asking an open-ended question and not knowing how to rate the answer is a problem.
Organizations should consider doing content validity studies to determine if their behavioral interviewing process is working. Are you really hiring better candidates as a result of the behavioral interview?
If you want to know more about evaluating your interviewing process stay tuned...
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