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Don't be a Jackass, use 'Recruiter Etiquette' follow this blog post

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'Recruiter Etiquette' - something that is not STRESSED enough in the field of recruiting! You send a resume to an open position ? no response (okay, so their ATS does not have an auto responder ? fair enough), but then you send the resume directly to an individual. How could they not have two-seconds to respond and say, Hey Dakotta, thanks for sending me your resume, I?ll look it over and get back to you about the position. Or if you had 10 seconds, hey Dakotta, got your resume, but it doesn?t look like you?re a fit because you?re missing this.


What really frosts my cookies is when you go in for an interview and you never hear feed back. C?mon, working in HR you know where that gets you. This isn?t really a rant as it is etiquette 101 .. okay it?s a RANT. If you receive correspondence, reply to it. If you see someone, close out with them. I could only imagine if an employee doesn?t have time to close with a fellow HR person how they could treat other complex positions or clients.

 

I think I speak for a large number of candidates when I say get back to your clients!


Etiquette, in a general sense, refers to conventional rules of social behavior or professional conduct. In a business context, etiquette means a set of rules that guides personal interaction to ensure a comfortable atmosphere that invites mutual respect and communication and helps one through the social dynamics of the job search process. Etiquette is much more than just minding one?s manners ? it requires outward action as well.

The key element of the recruiting process includes courteous and professional communication. Recruiters work in a competitive environment and depend on networks to win at business. They have the ability to build and maintain strong relationships. While operating in the business world, good etiquettes should be exercised to get driving results.

 

A recruiter?s etiquette is vital because a rude or discourteous behavior can damage working relationships and tarnish great results. Recruiters can avoid the pitfall of rude behavior by maintaining professional demeanor, exercising sound judgments and keeping a larger picture in mind. Rudeness in recruitment doesn?t pay, it is less purposeful and results from high stress levels, lack of training, or carelessness. Maintaining work-life balance strategies and managing time can decrease stress, boost up performance, and combat rudeness.

Shape up and treat candidates courteously! These candidates you talk with could be future hiring managers. Something I did that helped expand my network in Seattle was start my own tech list called WATechJobs (http://finance.groups.yahoo.com/group/WATechJobs/). I also started a California list because of the number I clients I was working with out there (http://finance.groups.yahoo.com/group/CAtechjobs/). These lists were primarily grown with all the tech candidates I built relationships with by following up and gaining a referral network with. Even if a candidate did meet the qualifications when they applied or didn?t receive an offer I would always turn that into an opportunity to say: I?m sorry it didn?t work out, I?ll let you know of any future positions that will come up. Do you know of anyone else that might be interested in ? position? Also may I add you to my networking list? I would be happy to send you more leads via that list. 

 

Remember, it is the recruiter?s job to develop a respectful relationship with all the candidates who apply for jobs in their company.

 

Many recruiters should brush up their people skills from the simple courtesy, to the all important follow-through. It can help the recruiter to go a long way towards making their recruitment experience successful.

In Short:

  1. Get back to your candidates!
  2. Network with all candidates!
  3. Build a job list serve for your company or yourself.

5 comments

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  • 1 point 2 years ago

    Yes I agree with the issues of etiquette and common courtesy. By the way speaking of etiquette.. I found mail from you from months ago.. :( Never responded because I never saw it. When I changed server side clients I found quite a few things I had missed. That does not change my interest in working with you and I have now read lots of your work so appreciate you all the more.

  • 1 point 2 years ago

    You're on the money as usual. It frustrates me when, as a recruiter, I recieve this kind of treatment from other recruiters. I always try to underpromise and overdeliver to candidates, especially those that have moved past the initial resume submission stage. Seeing companies like Google publicly admit that they have major issues with candidate experience--where months will pass between 1st and 2nd interview loops with zero contact inbetween--shows that this is unfortunately common.

    In the increasingly competitive talent landscape, recruiters that focus on candidate experience will have a much stronger fill rate.

  • 1 point 2 years ago

    Dakotta, Your blog was right on the money! Because I work with candidates so closely, it is really upsetting to hear how poorly they are treated by recruiters. It is very difficult to teach a candidate to be respectful of a recruiter's time when the respect is not reciprocated. We're all after the same goal, aren't we? An employed candidate means money in a recruiter's pocket, so why not invest the time to follow up and open the door to a productive realtionship? Thank you, thank you, for asking recruiters to shape up!

  • 1 point 2 years ago

    Common courtesy goes a long way. It is hard enough to find the kinds of professionals that most of us seek in the shallow pool of available talent (in any given professional niche). Treat those as you would like to be treated yourself. It will not only make you feel like you are still a member of the human race at the end of the day but those professional courtesies will come back to roost in the way of furture referrals, recommendations and other favors that will advance your own professional cause.

  • 1 point 2 years ago

    Dakotta, You hit the nail on the head here. For years, I've been stressing the need for top-notch recruiter etiquette, to both peers and junior recruiters. The ones who employ these basic techniques, soar above the others.

    Great topic!

    Pete Radloff comScore Networks